How to Solve Problems Effectively — Course Highlights

“If I were given one hour to save the planet, I would spend 59 minutes defining the problem and one minute resolving it,” Albert Einstein said.

Solving the right problem starts with articulating problems and knowing which ones to solve from among many urgent problems. It is a multi-step process involving analysis and negotiation within a group. An analysis is central to advocacy planning from beginning to end. The poor choices that arise from the inadequate analysis can be costly and, in business, sometimes irrecoverable.

To leap right into the selection of problems to prioritise is one of the biggest pitfalls of problem-solving. An organisation must first differentiate and categorise its problems in a systematic fashion before trying to prioritise problems. Then, having categorised the problems, one must be aware of the considerations of each category before prioritising them using appropriate frameworks. Without that rigour, organisations miss opportunities, waste resources, and pursue innovation initiatives that aren’t aligned with their strategies.

In this course,

1. Avoid the Pitfalls of Problem-Solving
Before even attempting to tackle your organisation’s problems, you will first learn to identify the type of problem it faces. We will do so by first learning how to avoid the common pitfalls of problem identification.

2. Learn how to identify Current Problems and Future Problems
One of the two categories that all company problems fall under is current problems. You will learn to use the two golden questions framework to help us to identify what has changed and what has not changed.

You’ll also learn how to identify future problems. There are two aspects: (1) the magnitude of the problem and (2) the level of impact. Identifying future problems can help the company think differently and prepare for the upcoming changes.

3. Develop your Decision-Making Skills
You’ll build confidence in tackling problems in the workplace by developing your decision-making skills.

By learning how to effectively choose which problem to solve first, you’ll feel ready to face challenges and quickly resolve issues. What’s more, you’ll discover how to create a persuasive plan to get your colleagues on board with your solutions.

4. Learn to Prioritise Problems Using a Structured Framework
Explore how do you prioritise your organisation’s problems. We will go through three key steps to help you with it. They are (1) gather, (2) review and lastly, (3) rank.

By the end of this course, you’ll have the skills and confidence to make informed business decisions and tackle problems both in and out of the workplace.

What is going to be covered

• Common Mistakes of Problem-Identification
• Differentiating between Current and Future Problems
• Understand the Various Aspects of Current Problems
• Learn to Identify Current Problems
• Understand the Various Aspects of Future Problems
• Apply the Two Golden Questions Framework
• Learn to Identify Future Problems Systematically
• Use 4 Categories of Questions to Garner Input from all Levels
• Apply the Eisenhower Matrix to Rank your Problems

學習資源

• (Slide) Courseware — How to Solve Problems Effectively
• (Excel) Worksheet — Preparation for Market Entry — Activity 1: Identify Current Problems
• (Excel) Worksheet — Preparation for Market Entry — Activity 2: Identify Future Problems
• (Excel) Worksheet — Preparation for Market Entry — Activity 3: Problem Prioritisation

Suitable for?

• All business owners and Company Management
• Managers aspiring to scale the corporate ladder

Learning Outcomes

By the end of the course, you’ll be able to:

1. Avoid the pitfalls of problem-solving
2. Know how to distinguish between current and future Problems
3. Identify the various aspects of future problems
4. Use frameworks to prioritise current and future problems systematically

Remove the clog causing problems to pile up in your organisation. Visit this link on Techgoondu to enrol in this course today!